Allgemeine Geschaftsbedingungen

 ODYSSEIA-IN BOOKING CONDITIONS FOR 2012 and 2013

1. How to make a tour request and book a tour

1.1. A tour request can be made by fax or by E-mail. Please, try to use E-mails rather than sending us a fax. You will receive from us an answer within 24 hrs if you send us your E-mail from Monday to Thursday. We are usually able to send you an offer by 2 days provided that we know exactly what you would like to experience in Bulgaria.

1.2. Odysseia-In will confirm your tour provided that we have received a deposit. Odysseia-In will run your tour provided that you have made the balance payment in due course.

2. Prices

Our prices are quoted in EURO currency. We accept payments in EURO or in BGN (local currency - the Bulgarian Lev). If you wish to pay in BGN please have in mind the official exchange rate of the Bulgarian National Bank. It is fixed and never changes: 1 EURO = 1,95 BGN.
Prices may be subject to change. Tour prices may alter up or down by a maximum of 10% due to unforeseen air or ground cost or exchange rate fluctuations. In the unlikely event that the tour price increases above 10% for confirmed bookings, clients may cancel with a full refund of monies paid to us.
Prices cannot change in less than 20 days prior to departure date.

3. Payment

Confirming a tour means that you have to make a deposit.
The minimum deposit is 10% of the total tour price. We will tell you exactly how much your deposit is after confirming your travel needs.
The balance of all monies due, including any surcharges applicable at that time, must be received by Odysseia-In not later than 20 days before the start of your tour.
In the case of non-payment of the balance by the due date, Odysseia-In reserves the right to cancel your booking and cancellation charges may apply.
You can pay the deposit and full amount by wiring the monies to our bank account or by credit card. We accept Visa and Mastercard. Please tell us if you wish to pay by credit card.
If you wish to pay us with credit card we will send to you a Credit Card Form for you to fill out. After that you will need to send it back to us.
A credit card fee is payable if you pay us by credit card. Please ask us how much this credit card fee is for your tour. We will advise you before taking any payment by credit card.
If you wish to pay us with a bank transfer we will provide you with our bank account, which is in the First Investment Bank in Bulgaria.
If you wish to make the balance of all monies due in cash this can also be done - but only in our office in Sofia. Please tell us in advance if you wish to make this.
After the payment is done we will confirm your tour and you will receive from us a voucher.

In case you want to pay the whole amount in cash this is also possible. In order to do this we will send to you a Credit Card Form for you to fill out. You will need to write down your name, credit card type, etc. You will have to give us an authorization to use your credit card. We will then block the deposit in your credit card account. Upon arrival in our office in Sofia and making the full payment in cash we will unblock the deposit from your credit card.

4. Rights and Obligations of the parties

4.1.Rights and Obligations of Odysseia-In
4.1.1. To provide all tourist services, paid by the Client, in accordance with the contract.
4.1.2. Odysseia-In has an insurance contract "Tour operator's liability" according to clause 42 of the Bulgarian Tourism Law. It is your right to ask us for our insurance contract and we will send it to you or show it to you in our office.
4.1.3. Odysseia-In guarantees the safety of the client's personal data in the matter of not using them for other purposes (e.g. marketing) without the permission of the client.
4.1.4. Odysseia-In has the right to refer to section 6 in case of cancellations.
4.1.5. Odysseia-In reserves the right to cancel the contract without any consequences, in case the Client fails to make the balance payment within the deadline and by the terms of payment, stipulated in the contract and thus does not carry out his contract obligations. If the Client has paid the deposit for the tour and has not made the balance payment in due time, the tour operator retains the deposit.

4.2. Rights and Obligations of the Client
4.2.1. The Client is obliged to make a full payment of the tour costs within the terms indicated by the contract.
4.2.2. The Client is obliged to abide by the laws of Bulgaria.
4.2.3.The Client has the right to transfer to another suitable person his rights and obligations in accordance with the present contract within 20 days prior to departure. In that case both the Client and the third person are responsible for the balance payment.
4.2.4. The Client has the right to make cancellations according to clause 6 of the Booking Conditions.
4.2.5. The Client has the right to make changes in his/her tour. Changes are only accepted 20 days before tour start date. Smaller changes (e.g. change of daily route which does not affect the overnight stay and hotel) can be accepted 5 days before tour start date - these changes are not guaranteed but Odysseia-In will do its best to make them possible.

5. Cancellations

5.1. Each of the parties has the right to claim change or discontinuity of the contract due to considerable changes in the circumstances, which have occurred after the moment of contract conclusion.
5.2. Cancellations are accepted only when they are written in a letter, E-mail or fax and signed by the Client.

- 20 and more days before tour start date - retention of deposit
- 10 - 20 days before tour start date - 30%
- 10 - 5 days before tour start date - 50%
- Less than 5 days before tour start date - 100%

6. Travelling with us

6.1. The Client, booking a tour with Odysseia-In is considered familiar with the risks and the inconveniences of adventure travel.
6.2. The Client is supposed to be aware of his physical condition and his ability to undertake the tour without any risk of incurring upon him any health problems and impeding the normal progress of the tour.
6.3. The Client accepts the tour leader's authority and respects his decisions. In case the tour leader - representative of Odysseia-In - deems a situation dangerous, even if it is included in the program, he can make changes as to avoid it and this could not be subject to claims.

7. Liability and Claims

7.1. Odysseia-In is not liable for non-fulfilment or inaccurate realization of the contract's conditions, if it is caused by:
- the Client
- third party, not involved in the Contract's conditions
- force-majeure circumstances, as: war, civil disturbance, international conflicts, where one of the parties is involved, terrorist activity, natural disasters, delay or cancellation of flights, or any other event which is beyond the control of Odysseia-In and our partners and could not reasonably be avoided or had not been provided for in the contract.
7.2. The limit of liability of Odysseia-In cannot exceed 100% of the total cost of the tour.
7.3. Odysseia-In reserves the right to cancel tours prior to departure for any reason whatsoever, including insufficient signup, or if there are a force majeure circumstances. In this case Odysseia-In is not liable for non-fulfilment of the contract and a refund is due, except for the expenses already made /insurance, charges for returned airplane tickets, visa expenses etc/. These expenses must be duly acknowledged by proper documents.
7.4. Odysseia-In is not liable for cancellations, delay or changes in the tour's terms and conditions, not depending on Odysseia-In, as follows:
- delays of flights arising from mechanical failures, bad weather
- cancellation or stop of the tour due to personal reasons of the Client
- theft or loss of or damage to luggage or travel documents during the tour
- any problems with the customs authorities upon leaving Bulgaria or entering the country of destination, caused by failure to deliver the necessary travel documents or any law-breaking committed.
7.5. Any disputes and claims will be arranged by consensus between the parties. In case no consensus can be worked out the disputes will be related to a competent Bulgarian court and judged in accordance relevant Bulgarian laws (The Obligations and Contracts Law).
7.6. In case of non-fulfilment or inaccurate realization of the contract's conditions during the tour, the Client is bound to inform immediately the relevant supplier or Odysseia-In in writing, as for the latter to be able to react on time with a view to the due taking of adequate measures as to the satisfaction of all concerned parties.
7.7. In case the claims of the Client regarding the quality of the provided services can not be satisfied in the moment of providing the service, the Client has the right to present a duly drawn up claim to Odysseia-In not later than 10 days after the end of the tour. Odysseia-In is obliged to announce a statement regarding the claim within 30 days after its receipt.